How PH22 Reviews an Operator: The Method, Published
PH22 is an independent guide, not a casino. It takes no deposits, runs no games and is meant for readers aged 21 and over. Because this site's subject is bonuses and wagering, readers reasonably ask how we decide what to say about the operators behind those offers. This page is the answer, written down so it can be held against us.
What a PH22 description is, and is not
When this site describes an operator, it is reading documents the operator has published and telling you what they say, what they leave out, and what you should confirm yourself. It is not an audit. We do not hold accounts in order to report results, we do not time payouts, and we do not issue a score. A number out of ten would imply a precision we do not have.
We also do not rank operators against each other. A ranking invites the question of who paid for first place, and the honest way to avoid that question is not to publish one.
The eight criteria
| Criterion | What we look for | Why it matters to a bonus hunter |
|---|---|---|
| Licence disclosure | A named company and a licence that can be checked against PAGCOR's own published list | A bonus from an unlicensed site is a promise with no one to enforce it |
| Payment rails | Which wallets and bank routes the cashier lists, and whether they are named plainly | Wagering you clear is worthless if the payout route does not exist |
| Terms clarity | Wagering multiple, contribution rates, maximum bet, expiry and withdrawal cap, all findable | These five lines decide what an offer is worth |
| KYC rules | What documents are asked for, and when in the process | Verification sprung at withdrawal is the commonest source of delay |
| Complaint route | A written process, and somewhere to go beyond the operator | Disputes over voided bonus winnings need an escalation path |
| Responsible-gaming tools | Deposit limits, time-outs and self-exclusion that a player can set | Bonuses encourage longer play; limits are the counterweight |
| Support channels | Live chat or email reachable from inside the site, with stated hours | Unofficial 'agents' fill the gap when real support is hidden |
| App distribution | Whether an app is offered, how, and what permissions it asks for | Sideloaded builds carry risks the mobile site does not |
Each criterion is answered in words. Where an operator's own pages are silent, we say they are silent rather than guessing.
What we can verify
- Whether a company name appears on the regulator's public list on the day we look.
- What the published terms say, quoted or paraphrased without embellishment.
- How public payment rails behave in general: InstaPay moves money in real time with a per-transaction cap; PESONet settles in batches on banking days.
- Whether a site asks for an app install and what its installer page states.
What we cannot verify
- How long a specific operator takes to pay. That is set by the operator; check its cashier page.
- Whether any individual withdrawal will be approved.
- Fees, minimums and bonus amounts, which change without notice and are the operator's to state.
- The fairness of any individual game session. Published RTP is a long-run design figure, not a promise.
- That a site using a brand's name today is run by the same people tomorrow.
Where a page on PH22 uses numbers to explain how wagering works, they are labelled as illustrations and belong to no real promotion.
Money, links and wording
Some links on this site may be partner links, meaning PH22 may receive a commission if a reader follows one and registers. That is how the site is funded, and you should weigh what you read with it in mind.
No payment changes the wording. An operator cannot buy a kinder description, remove a warning or be placed above another. If a commercial relationship would require softening a caution about wagering terms or licensing, the caution stays and the relationship does not.
How pages are kept current
Each guide carries a modified date. When an operator's published terms change in a way we notice, or a reader points out an error, the page is corrected and the date moves. We do not present old pages as fresh, and we do not attach personal bylines or invented reviewer credentials to them. The site speaks as PH22.
If you find a statement here that an operator's own documents contradict, the documents win. Tell us, and check the source yourself before you deposit anywhere.
Frequently Asked Questions
Does PH22 test casinos with real money?
No. We read and explain what operators publish. We do not claim tested payout times or win rates.
Why are there no star ratings?
A score suggests measurement we have not done. We describe each criterion in words and say plainly where information is missing.
Do operators pay to be described well?
No. Links may be partner links, but no payment changes wording, removes a warning or buys placement.
Is PH22 a licensed casino?
No. It is an independent guide. It holds no gaming licence, takes no deposits and runs no games. 21+ only.